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Genesys / Java Application Architects

Computers/InternetPosted 40 days 19 hours 51 minutes ago. Viewed: 105 times.

Description

Genesys/Java Application Architects or any call center exp for Travelers Insurance  Location: Hartford, CT

 Our company provides property and casualty insurance coverage for both individual and commercial clients. We are a Fortune 500 company, with total assets of approximately $113 billion, shareholders’ equity and total revenue of $24 billion, with approximately 30,000 employees

 The Contact Center Technologies Development Team writes application code for and in support of our Genesys CIM (Customer Interaction Management) Platform, which is the present and future basis for all customer service interaction with Travelers, regardless of channel (phone, email, chat request).  Our software is used by both Travelers customers and employees and typically requires some of the latest and greatest technologies to be employed by the company.  Our services are in constant demand and our tightly-knit, high-performance team is always an exciting place to work.

Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources.     Facilitates and/or participates in the design, development, and implementation of large, complex technology solutions supporting one or more business and/or technology areas.  Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware, technologies and tools.  Strong ability to multi-task in an environment of changing priorities.  May direct project staff in the development and implementation of technology solutions in support of business requirements

PRIMARY DUTIES:

Develops, codes, tests and debugs new software or enhancements to existing software within the Genesys framework.

Works with technical staff and business team to understand and analyze system changes. Reviews existing programs or formulates logic for new systems, devises logic procedures, prepares flowcharting, performs coding, and tests/debugs programs.

Requires previous experience with telecommunications and related Call Center Technologies (IVR, Call Routing, Workforce Management, and Reporting).

Requires previous experience developing, testing, and deploying VoiceXML applications using Genesys Studio.

Requires previous experience in Genesys Framework and troubleshooting; has demonstrated experience supporting Genesys from a day to day operations perspective in a complex call center environment.

Requires previous experience in MS SQL Server, classic ASP, VBScript, .NET and Java programming.

Has strong programming, troubleshooting and analytical skills and be able to function independently with minimal supervision.

Experience with Genesys integration to Avaya PBX preferred.

Candidates with Genesys certifications preferred.

Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions

Prioritizes work and manages projects within established budget objectives and customer priorities

Responsible for establishing and managing to established quality control and security protocols

Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s)

Leverages technology to develop, redesign and/or implement optimal technology solutions

Builds, leverages, and maintains effective alliances across technical and business community

Interacts with customers to achieve efficient, effective results

Multi-tasks, prioritizes according to business priorities and production availability requirements

If interested in these  positions , please write back with your availability to interview and to start, the reason you are leaving your present situation OR the reason for leaving your last position, along with your minimum permanent salary requirement  and

What is the status of your eligibility to work in the United States

** Where do you live and are you open to relocation to  Hartford, CT  or St Paul, MN (Paid relocation package NOT  available – so please indicate that you are aware of this and are willing to pay your own relocation)

Also, write back with the number of years of experience and a brief
explanation of that specific experience in each of the following:

• Genesys


• Genesys Studio


• Genesys Framework


• Experience with Genesys integration to Avaya PBX - where how long


• Genesys certifications Since when


• Call Center Technologies (IVR, Call Routing, Workforce Management, and Reporting) - which ones how much VoiceXML applications   VBScript


• ASP.Net  


• SQL Server  


• Java 


• OOAD


• SOA


• Knowledge of SDLC principals 


• AJAX


• C# 


• Cognos 


• Linux


• Microsoft Studio 


• Oracle 


• RUP 


• Teradata 


• UML 


• UML support tools (e.g. Rational Rose) 


• UNIX 


•  WebSphere Application Developer 


•  Windows  (Microsoft)


• Years of experience in property/casualty insurance companies (where how long )

**NOTE: Also be SURE that if you have a particular experience from the above listing, that you have reflected that technology under the specific job(s) where you used it on you resume...not just in your technical skills section! 

Ruthie Powell, Senior Recruiter & Sourcing Specialist for Travelers Insurance

Travelers was recently ranked Top Property & Casualty Company in BusinessWeek’s Best Places to Launch a Career Survey!
 
Travelers Moves Up on Fortune Most Admired List for 2008 for America’s most admired companies. Travelers improved again to 4th in the property casualty insurance industry.
 

Contact information

Apply Online at TheLadders.com